-Respond to customer inquiries & problem escalations -Provide support to troubleshoot & resolve issues. experienced with client accounts and other banking issues. -Maintain a thorough understanding of client process and policies. -Reproduce customer issues & escalate product bugs. -Provide excellent customer service to our customers.
Qualifications: Any Graduate (PG an added advantage). 0 to 3 years of experience into Support. Should be able to Speak English & Hindi.
Preferred : Effective probing skills and analyzing / understanding skills. Problem solving skills with customer centric approach. Prior experience in Customer Support . Must be able to work on a flexible schedule (including weekend shift work). Immediate joiners would be preferred.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases