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Walk-in for Phone Banking officer from 16th to 18th Jan 2019 at Genpact

Keywords / Skills : Customer Support Executive, Customer Support, Voice Process, Phone Banking, Voice Process, Voice, Helpdesk

0 - 3 years
Posted: 2019-01-11

Job Description
-Respond to customer inquiries & problem escalations
-Provide support to troubleshoot & resolve issues. experienced with client accounts and other banking issues.
-Maintain a thorough understanding of client process and policies.
-Reproduce customer issues & escalate product bugs.
-Provide excellent customer service to our customers.

Qualifications:
Any Graduate (PG an added advantage).
0 to 3 years of experience into Support.
Should be able to Speak English & Hindi.

Preferred :
Effective probing skills and analyzing / understanding skills.
Problem solving skills with customer centric approach.
Prior experience in Customer Support .
Must be able to work on a flexible schedule (including weekend shift work).
Immediate joiners would be preferred.

Farheen: 9398942854 and Ramya: 9515647974

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