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Walk-in for IT escalations Executive from 21st – 25th Jan 2019 (3pm-6pm) @ Sears, Hyderabad

Keywords / Skills : CSAT, dsat, ITSM

2 - 3 years
Posted: 2019-01-21

Job Description
Must have skills:
  • Native Equivalent Written English
  • Experience troubleshooting basic technical issues across PC, Mobile, Network, and Connected Devices
  • Strong Personal Accountability
  • Experience effectively redirecting customer DSAT events to deliver CSAT results

Good to have skills:
  • Demonstrated experience with patience and professionalism
  • Experience handling difficult customers in a service oriented environment
  • Experience following technical resolution documentation in Knowledge Base to resolve or route issues
  • Experience with ITSM-based Incident Management processes

Daily tasks and activities performed by the role:

  • Interact directly with end user through various channels
  • Respond promptly to inquiries
  • Handle and quickly resolve Incidents impacting daily tasks
  • Support VIP concerns with basic troubleshooting and route to support if unresolved
  • Properly route unresolved incidents to correct resolver groups
  • Proper documentation of tickets
  • Communicate and coordinate with internal departments
  • Incident follow up to provide an end to end resolution
  • Manage end user expectations absed on expected service levels
  • Provide feedback on the efficiency of the process to achieve a better experience
Date: 21st – 25th Jan 2019

Time: 3pm-6pm

Venue For Interviews:

Sears IT & Management Services India Pvt Ltd
Hitech City Layout, Phoenix Avanche,H6A
Behind Dell Campus, IBM Building 1st Floor, Next to Rover Building(cognizant)
Hyderabad – 500081

Key Skill(s)

About Company

Sears Holdings India, Pune :

Sears Holdings India (SHI) develops solutions that assist in making the Sears retail experience simpler and smoother. SHI’s teams of IT professionals’ are driven by ideas that can rapidly streamline overall functioning for greater customer experience and profitability.

At Sears we offer a wide array of services to advice, transform and optimize business and technology processes while minimizing risk. Our services include systems integration, delivery, product support, e-commerce and managed services supporting business critical applications for the Sears retail chain. With our vast knowledge and experience, SHI leverages its expertise to power the IT, business and financial functions of the Sears retail chain

At SHI, we believe that fun and work are symbiotic to each other. We are a smart lot of brainy folks, guided by our excellent leadership team. We believe in having fun and enjoying every moment whether we work or we are busy shouting, cheering fighting for our respective teams! After all we would like to remain as Jack of all trades and not the dull Jack who is always at work
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