Keywords / Skills : International Sales, International Marketing, UK Shift, Europe, US, Australia, US Shift, Customer Support, Customer Service, Customer Support Executive, Customer Care Executive, International Call Center, International BPO, Voice Process, International Voice
About Teletext as a brand: A brand with over 25+ years of heritage and huge presence in UK, Teletext started providing services for IPTV and Channel 4 in 90’s. Teletext -branded service was one of the first services in the UK and BBC is the one of the original developers of Teletext. Teletext has a long history and background in media and well recognized in media circles. Teletext has deep expertise & recognition in Media, Travel and technology brands.
Teletext Holidays in Travel Domain: Our www.teletextholidays.co.uk still ranks in the UK’s top ten most visited websites for online holiday packages. More than 20 million visitors every year come to search and compare prices for thousands of holiday offers and last year we sent over 300,000 passengers away on holidays around the globe. It has talent force of around 700 spread across India and UK with strong presence of sales support, customer support and Software development teams in India.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases