C3I Solutions hiring for part / Full time for Technical support voice. Job Requirements: Awareness of basic networking concepts and technologies Fluency in English Communications Skills (both spoken and written) / soft skills Proficient in Connectivity troubleshooting Proficient in Understanding of operating systems, Windows 7 and 10, configuration options and troubleshooting
Candidate Checklist: *Candidates are requested to bring-2 copies of resume *A valid photo identity card for security reason (You’ll not be allowed inside the park without ID proof) Rounds of interview:- 1. HR Round 2. Process Round 3. Operations round
Shifts: Rotational shift and rotational off
Benefits: Free Home Pick and Drop
For any quires contact HR: 8996902011(Mohid) 9908604605(Shirley)
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases