• Candidates need to take inbound calls and solve queries related to Insurance Process. • Job Location - Phase V, Gurgaon • Shift Timings - 9am - 9pm (any 9 hours) • Salary - 1.5 - 2.4 CTC • Incentives + Bonus • Cab + Shuttle Facility • Qualification - Candidates should be a graduate in any stream ( BA/BCOM/BSC/BCA/BBA/BHM) except Btech • Both Experienced and Fresher’s can apply.
Any Graduate with good communication skills can Walk-in.
Carry 2 copies of updated resume, 2 passport size photographs and 1 valid government ID proof (Election card, PAN card).
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases