Back office requirement for BPO(Semi technical- Non Voice) Exp: 6 months to 3 years - BPO Voice/Chat/Back office Experience (Preferred Semi Technical / Process- Telecom/Order management) Qua-BCA/BCS/BSC/BCOM/BA/ BTech – Only full time graduates Good communication skills, both spoken & written with good comprehension of English language Logical & analytical skills to investigate and suggest solutions Knowledge of computers -MS Office, etc Interact with other departments/teams through chats/emails Ability to work independently within clearly defined parameters Ability to learn quickly with a sense of ownership Candidate should be ready to work in rotational shifts, mostly night shifts (including weekends) Salary :- 15 K t0 23 K (Based on experience) + Free Pick up and Drop + Free Meal
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases