• Basic understanding / knowledge of AdWords and AdSense • Should have an eye for easily spotting the content of a Video • Strong with current affairs and general knowledge for help identifying cultural biases on videos • Should know how to read & write more than one regional language • Good knowledge of Google tools such as Chrome, Google Sheets, Docs, Slides, Drive, etc. • Basic Knowledge of online advertisements, marketing strategy as well as Google and YouTube Monetization Policy • Excellent time management skills • Good interpersonal and people skills, as well as problem-solving approach • Strong analytical and logical reasoning skills, with a customer-centric mind-set
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases