GSPANN is Hiring for Java/J2ee Application & Production Support Engineers.
Required Skills : Core Java, Spring, Webservices, SQL, Splunk, Production Support
Required Qualifications & Experience: 3+ years of working experience on Java/J2EE server side development Well versed with L2 & L3 activities Experience in Production support Experience on any of the APM( Application Performance Monitoring) tools. Experience in writing complex Splunk queries and creating dashboards Handling production ticket/Issues and working to closure Prepare and/or review Impact Analysis based on issues reported Provide Root Cause Analysis (RCA) for the issues Flexible to work in shifts & on call support Retail domain experience is a big plus
Please register yourself in below link https://goo.gl/7n7Dsa
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases