Walk In drive for International Voice Process-Tech Support(SFDC) from 18th Jan, 20 till 29th Feb, 20

Job Description

Job Title: International Voice Process-Tech Support(SFDC)

Designation : Process Executive , Senior Process Executive


Qualification:
  • Process Executive: Any Graduate(IT/Computer Science background)
  • Senior Process Executive: Any Graduate/Under Graduate/12th/HSC 

Experience :
  • Process Executive: 0 – 11 months
  • Senior Process Executive: 1 – 3 years


Job Description

Introduction:

We are looking for an enthusiastic and technology proficient individual with excellent communication skills. The candidate should have a basic understanding of CRM, networking, database concepts, etc and must be willing to work in US Shift. If you’re interested, we’d love to talk to you!

Responsibilities:

• Ensure on meeting daily KPIs

• Receiving and making end user calls

• Provide first level resolutions

• Ticket creation/Categorization / Prioritization

• Ticket escalation to respective Support Group

• Incident resolution and recovery


Requirements:



• Mandatory Skills/Experience-



Excellent written and verbal communications skills (English)

Should have international voice process experience in technical support/Customer support (Not applicable for Process Executive)

Excellent Troubleshooting skills, search skills, ability to approach problems logically


• Desirable Skills/Experience-

Ability to communicate complex technical issues in "Customer friendly" language

Understanding of basic networking, computer troubleshooting skill

Basic understanding of cloud / CRM concepts

Basic understanding of database concepts and data management (SQL) (preferable)

*Sales Force Certification preferred

• Others-

Excellent Soft skills & Communications skills (Voice & Email) to handle customers across the globe

Ability to prioritize and escalate cases as required

Ability to search and understand the knowledge base, contribute in crating content

Good typing skills and willing to work in 24X7 environment

Benefits:

• Exposure to the best CRM product in the world today

• Competitive salary at par with the best in the industry.

• Flexible and employee friendly environment.

What other companies call this role?

• Salesforce Certified Engineer-Voice

• International Voice/Salesforce certified Administrator

• Salesforce certified Advance administrator

• International Tech consultant- Salesforce certified

• Salesforce certified marketing cloud professional


Walk In Details:


Interview Venue:

Cognizant Technology Solutions

4th Floor, ISH Building

Hinjewadi Phase 1

Pune – 411 057

Maharashtra

Documents to carry

• Updated Resume

• Original Government ID proof

• Passport Size Photograph

Interview Timing: 11.00 AM to 1.00 PM

Interview Date : from 18th Jan, 2020 till 29th Feb, 2020- (Monday to Saturday)

POC: Jash


Job Summary

  • Pune
  • 0 - 3 years
  • International Voice Process, voice process, BPO, Customer support, Salesforce certified Administrator, Tech Support Executive, SFDC
  • Customer Service/Call Centre/BPO
  • Customer Service Executive (Voice),Technical Support Executive ( voice)
  • ITES/BPO
  • We are looking for an enthusiastic and technology proficient individual with excellent communication skills. The candidate should have a basic understanding of CRM, networking, database concepts, etc and must be willing to work in US Shift.
  • 16th Jan 2020

About Company

About Cognizant
Cognizant (NASDAQ-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 230 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @Cognizant.

Recruiter(s)

Shalini M HR team Cognizant Technology Solutions India Pvt Ltd

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