Walk In drive for International Voice Process on 22nd Jan, 2020& 29th Feb, 2020 @ Pune

Job Description

Salesforce

Job Location: Pune

Introduction:

We are looking for an enthusiastic and technology proficient individual with excellent communication skills who understands the basic CRM, networking, data base concepts.

Responsibilities:

• Ensure on meeting daily KPIs

• Receiving and making end user calls

• Provide first level resolutions

• Ticket creation/Categorization / Prioritization

• Ticket escalation to respective Support Group

• Incident resolution and recovery

Requirements:

• Overall Experience-

1 to 4 years

• Mandatory Experience-
  • Excellent written and verbal communications skills (English)
  • Should have international voice process experience (Not applicable for PE)
  • Excellent Troubleshooting skills, search skills, ability to approach problems logically


• Desirable Experience-
  • Tier 1 Production trouble shooting skills –Windows, Networking etc
  • Ability to communicate complex technical issues in "Customer friendly" language
  • Understanding of basic networking, computer troubleshooting skill
  • Basic understanding cloud / CRM concepts
  • Basic understanding of database concepts and data management (SQL) (preferable)
  • Excellent Soft skill, Communications skills (Voice & Email) to handle customers across the globe
  • Ability to prioritize and escalate cases as required
  • Ability to search and understand the knowledge base, contribute in crating content
  • Good typing skills and Willing to work in 24X7 environment
  • Sales Force Certification preferred 
Benefits:

• Exposure to the best CRM product in the world today

• Competitive salary at par with the best in the industry.

• Flexible and employee friendly environment.


What other companies call this role?

• Salesforce Certified Engineer

• Salesforce certified Administrator

• Salesforce certified Advance administrator

• Salesforce certified consultant

• Salesforce certified marketing cloud professional


Walk In Details:

Interview Venue:

4th Floor, Cognizant ISH Office, Hinjewadi Phase 1, Pune

Documents to carry

• Updated Resume

• Original Government ID proof

• Passport Size Photograph


Interview Timing:
12PM – 2PM

Interview Date : 22nd and 29th Feb

POC: Krishnan

Job Summary

  • Pune
  • 1 - 4 years
  • Salesforce Certified Engineer , Salesforce certified Administrator , Salesforce certified Advance administrator , Salesforce certified consultant , Salesforce, SFDC, CRM , Salesforce
  • IT
  • Software Engineer/ Programmer
  • IT/Computers - Software
  • We are looking for an enthusiastic and technology proficient individual with excellent communication skills who understands the basic CRM, networking, data base concepts.
  • 20th Feb 2020

About Company

About Cognizant
Cognizant (NASDAQ-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 230 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @Cognizant.

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