They should be ready to work 24*7 Max Joining/Notice Period should be On or Before 31st Dec,2018 Good Communication skill Experience range for these position is 6 to 8 years. Job Location is PUNE.
Strong working familiarity with Cisco IOS and NX-OS with hands-on experience configuring routers, switches, firewalls and VPN appliances. Strong working familiarity with hands on experience working on F5 load balancing solutions.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases