One of the leading US based MNC is looking for VP Facility and Admin. The candidate should be from a premier institution. Should have experience of 15 to 20 years in Facility Management, Transport solution and Management and procurement management and in general Admin. Position based at Mumbai. Budgeted CTC 30 to 35 lakhs. Candidate should have excellent communication skill and fluent in Hindi and Marathi.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases