CareerXperts Consulting We are a high impact Talent Search firm based in Bengaluru. We empower our clients with legions of extraordinary people. These clients range from the world??s most respected organizations to the most ingenious Start-ups in the Technology Space. A well-established and long-term relationship with our stakeholders helps us to capture a high pedigree of clients and candidates. Our continued rapid growth is a testament to the certainty our clients experience every day. Founded in 2006, headquartered in Bengaluru, CareerXperts is a team of passionate and bright minds who have a solid understanding of the Global Technology Talent Hiring Ecosystem. Our success is ascribed to the way we run our day to day operations in providing Total Recruitment Solutions. Our Recruitment Analytics Research facility enables our recruiters to perform better and thereby reduces the turnaround time to less than 48 hours on mid/senior search assignments, thus making it one of our core competencies.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases