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Voice / Semi Voice / Nonvoice / International BPO / Voice Process

Keywords / Skills : bpo, csr, technical support engineer, inbound, customer service, customer care, call center, customer support, tsr, outbound, technical service, customer support officer

0 - 4 years
Posted: 2019-09-14

Industry
Recruitment/Staffing/RPO
Function
Posted On
14th Sep 2019
Job Ref code
110919006477
Job Description
Job Description:

    Hi dear Aspirant,

    We are hiring for BPO / MNC for all the junior & Senior positions.

    Call for more details - HR Shainaz 9513191941

    Designation:

    1. Customer Support Executive(Tech process).
    2. Technical Support Engineer( Hardware / Software / Networking support).


    Responsibilities :

    Technical support engineer - L1 - Skills - Tech knowledge. H/W & N/W.


    Customer support engineer - L1 - L2
    • Coordinate desktop changes to avoid deployment collisions.
    • Prepare requests for roll out
    • Prioritize change requests
    • Create roll out plans for changes requests
    • Coordinate implementation process
    • Keep track of request and make sure they are implemented as planned
    • Participate in incident handling concerning desktop changes.
    • Participate in projects concerning bigger desktop changes, for example roll out of new antivirus.
    • Microsoft environment knowledge (desktop & server).
    • Have some level of technical understanding of the products building up a desktop service.
    • Experience from the desktop environment.
    • Understanding and experience of change management process.

    Technical Requirements :
    • Phone support experience necessary.
    • Technical Service desk or technical call center experience is necessary.
    • Disciplined, systematic problem solving skills required.
    • Windows Operating systems
    • Clients: Windows7, Windows Vista, Windows XP, Windows 2000
    • Servers: Windows 2000, Windows 2003, Windows 2008

    To be scheduled for Interview

    Call HR Shainaz 9513191941


    Email - [HIDDEN TEXT]

    Please forward the mail to all your friends who fit the criteria.

    Please do refer your friends.
    Venue


    Black & White Business Solutions
    #721, 2nd floor, CMH Road
    Indiranagar, blore-38
    Landmark: OPP MK Retail, Next to Andhra Bank.
    Above AMAARAA showroom.
    Land Mark: Next to Andhra bank or Opposite to MK Retail.
    ************ find in google map***************




    Please carry 2 copies of resume with all the educational documents photo copies and Aadhar card.

    *************PLEASE DO REFER YOUR FRIENDS*************

    Required Candidate profileDesired Candidate Profile

    * Possess good analytical skills - detail oriented
    * Possess good communication skills, both oral and written
    * Have a good attitude - should be committed to the work.

    * Any graduates can appear or 10+2 , 10+3.
    * Should be flexible with rotational shift.
    Perks and BenefitsBest in the industry + Incentives + NSA


About Company

Black and White Business Solutions Pvt Ltd Incorporated in 2006, Black & White Business Solutions Pvt Ltd has been the training and staffing industry"s leader and innovator, and today, has evolved as a premier provider of manpower for some of the fortune 500 companies for their junior/middle & executive talent management staffing needs. We work with our clients hand on hand to overcome the challenges they face in attracting / interviewing and retaining Junior / Middle & Top Management professionals, Black & White recruitment services range from executive, corporate governance, Top Management, ITES, IT and Non IT industries.
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