Keywords / Skills : Voice and Accent, Voice Process, Customer Support Executive, Customercare executive, CSE, International Call Center, BPO Call Centre, International BPO, Call Center Executive, Customer Care Executive, BPO
EXPERIENCE :- MINIMUM OF 8 MONTHS OF EXPERIENCE IN INTERNATIONAL VOICE PROCESS
NOTE : - We require the candidates those who have active listening power, they can understand the American accent as it's the U.S. prWhat the candidate has to do is , he or she has to listen what the other person is saying and repeat the same.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases