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Voice Process Executive Voice Voice Process Voice Support Voice Support Executive BPO Call Centre

Keywords / Skills : Voice Process Executive, Voice Support, Voice process, CSR voice, Customer support, Telesales, BPO, Call center, International call center, Domestic BPO, Inbound, Telesales

1 - 6 years
Posted: 2019-02-02

Job Description
Responsibilities and Duties :
*Manage large amounts of incoming calls

*Generate sales leads

*Identify and assess customers’ needs to achieve satisfaction

*Build sustainable relationships and trust with customer accounts through open and interactive communication

*Provide accurate, valid and complete information by using the right methods/tools

*Meet personal/customer service team sales targets and call handling quotas

*Handle customer queries, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

*Keep records of customer interactions, process customer accounts and file documents

*Follow communication procedures, guidelines and policies

*Take the extra mile to engage customers 

Required Experience, Skills and Qualifications :

• Proven customer support experience or experience as a client service representative

• Track record of over-achieving quota

• Strong phone contact handling skills and active listening

• Familiarity with CRM systems and practices

• Customer orientation and ability to adapt/respond to different types of characters

• Excellent communication and presentation skills

• Ability to multi-task, prioritize, and manage time effectively

• Should be Proficient in English, Hindi and Telugu.

• Qualification - +2/Graduates. 
* First Preference to BPO Profiles.

* Max age limit : 35



About Company

We Are spread across Andhra Pradesh, Telangana & Tamil nadu offering futuristic hearing solutions to individual by challenging the limits of technologies offered. Over 4 Decades of experience we full filled with Custom designed solutions of hearing aids to the Customers. We have 500+ Network of doctors. We have 200+ Employees working with Hearing Solutions in different Job Sectors.
With the company’s support we have been finding new solutions to help the customer in enjoying rich world of sounds by regaining the lost confidence in them. We are aware of the needs of the people who rely on our commitment and quality and professionalism in service. At our door step the individual is given wide range of solutions which are tailored to the needs of modern, active lifestyles and therefore open up an entirely new world of hearing.


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