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voice process

Keywords / Skills : voice process, customer support, inbound calls

0 - 2 years
Posted: 2019-02-13

Industry
ITES/BPO
Function
Customer Service/ Call Centre/ BPO
Role
Customer Service Executive (Voice)
Education
Any graduate
Posted On
13th Feb 2019
Job Description
The primary task of a BPO executive is to handle calls from customers or clients and provide them with a solution to their queries.

He/She must show the willingness to learn new things every time and then.

Must discuss every matter with its supervisor or team leader to get any issue sorted

Giving a resolution to the customers or clients should be the whole and sole responsibility.

Should carry out various other professional services like Business Research, Legal services, Financial Analysis etc.

Must be very effective in providing customer service by providing resolution to their complicated queries and issues.

Must efficiently set goals and work on so as to avoid any escalations and maintain the relevancy and quality while providing service to the customers.
Should have good Oral and written communication.

An effective communicator, probably fluid with what he/she is speaking.

Should be a computer literate.

Should be flexible enough to adapt to any environment or changes happening in the sector.

Should be patient enough and quite motivated towards learning new things and execute it effectively on day to day basis.

Should also have a clear view of what the current market trend is.


About Company

Corporate Ladders is a Talent Solutions company founded in the year 2009 and managed by the team of likeminded professionals from diversified backgrounds like IT, Banking and Financial services, FMCG, Retail, Entertainment and others. Team has been involved in training over the past 15 years.


We have passion for training and trained many professionals over the years who are successful.


Therefore we focus our energies in helping individuals and organisations Talent, in the areas of Talent development & Acquisition


We aim to facilitate organisations in the complex task of developing and maintaining competitive advantage, ensuring growth and survival in today's world, through the design and delivery of the highest standards of professional Training and Consultancy
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