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Voice or Non voice Process

Keywords / Skills : Voice Process, International BPO, Call Center, Outbound, Technical Support, BPO, International Call Center, Voice Support, Inbound, Customer Support, Customer Care Executive, Non Voice Bpo, , Chat, Email, Web, Techical Support Executive, Non - Voice, Gaming, Internatio

0 - 3 years
Posted: 2019-03-01

Industry
Banking/Accounting/Financial Services
Insurance
ITES/BPO
Function
Customer Service/Call Centre/BPO
Role
Customer Service Executive (Voice)
Technical Support Executive ( voice)
Fresher
Voice & Accent Trainer
Education
Any graduate
Salary
2.50 - 3.50 lacs
Posted On
1st Mar 2019
Job Description

Non Voice-

• Any Graduates with Min 1 year BPO Non voice Experience

• No BE or B-Tech

• Excellent Verbal and written communication skills

• Strong problem-solving skills

• Excellent client-facing skills

Responsibilities:

• Take ownership of customer issues reported and see problems through to resolution

• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams

• Provide prompt and accurate feedback to customers

• Ensure proper recording and closure of all issues

Job Description (International Voice):

Requirements:

• Any Graduates/Under Graduate with Min 6 Months BPO Experience

• No BE or BTech Freshers

• Excellent Verbal and written communication skills

• Strong problem-solving skills

• Excellent client-facing skills

Responsibilities:

• Take ownership of customer issues reported and see problems through to resolution

• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams

• Provide prompt and accurate feedback to customers

• Ensure proper recording and closure of all issues

Job Description (International Voice):

Requirements:

• Any Graduates/Under Graduate with Min 6 Months BPO Experience

• No BE or BTech Freshers

• Excellent Verbal and written communication skills

• Strong problem-solving skills

• Excellent client-facing skills

Responsibilities:

• Take ownership of customer issues reported and see problems through to resolution

• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams

• Provide prompt and accurate feedback to customers

• Ensure proper recording and closure of all issues



About Company

Orcapod is a Consulting & Technology Services firm founded by senior industry professionals coming from reputed international organizations. Like the Orcas which roam the great oceans around the globe, we work with Global and Indian Clients providing assistance in their critical IT & business improvement initiatives.




http://orcapodservices.com


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