Corporate Ladders is a Talent Solutions company founded in the year 2009 and managed by the team of likeminded professionals from diversified backgrounds like IT, Banking and Financial services, FMCG, Retail, Entertainment and others. Team has been involved in training over the past 15 years.
We have passion for training and trained many professionals over the years who are successful.
Therefore we focus our energies in helping individuals and organisations Talent, in the areas of Talent development & Acquisition
We aim to facilitate organisations in the complex task of developing and maintaining competitive advantage, ensuring growth and survival in today's world, through the design and delivery of the highest standards of professional Training and Consultancy
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases