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Voice and Accent Trainer/ Soft Skills Trainer / Team Lead / Voice Trainer

Keywords / Skills : Voice and Accent, Trainers Voice Coach, Team Lead, Voice Trainer

2 - 3 years
Posted: 2019-05-11

Nationality
India
Industry
ITES/BPO
Function
Customer Service/Call Centre/BPO
Role
Other Roles
Education
Any graduate
Stream:
Any
Posted On
11th May 2019
Job Description
Requisites:

- Any graduate with minimum 3 years including 2 years as a Voice and Accent Trainer in a reputed organization.

- Experience as a Team Leader for US Process would be another advantage

- Experience with BPO/ITES is preferred.

- Excellent presentation, written and verbal communication skills.

- Must be detail oriented, abundant patience

- Good Leadership and people management skills are required.

- Strong computer skills, knowledge of MS Office with an emphasis on PowerPoint and Excel

- Willing to work in night shifts.

Responsibilities:

- Conduct detailed Voice & Accent and culture training (US clients) while keeping trainees alert and motivated

- Handling end to end activities in Voice Training & support in KM activities

- Work in collaboration with Operations to identify training needs and can work towards betterment of process.

- Develop Training material in the form of manuals and modules

- Provide Voice support for Hiring of voice resources.

- Monitor Voice calls and give proper feedback.
- Completion of Projects within the allotted deadlines

- Prepare and implement CST program and ongoing Voice training activities across calling processes.

- Must have experience in Voice Training role with direct responsibility.

- Aligning Training initiatives with business objectives to facilitate achievement of immediate and long term employee development objectives.

- Completion of Projects within the allotted deadlines

- Review & recommend improvement of training content on a quarterly basis


Interview Timings:- 06:30pm to 09:30pm

Interview dates:- Monday to Saturday
Venue address:- Plot no-48, Mega Hills, Ayyappa Society

Landmark: Metropillar-34, Lane beside BATA showroom, Near Madhapur petrol Pump.

http://bit.ly/2xDrULY

Contact :- 7675960891, 8886948653



About Company

Leads Interactive Solutions is a US-based lead generation company it’s been in the business for the last 7 years, around 150+ agents are working across the world (The US, Colombia, India). Leads Interactive is working on different leads type generation like Auto, Health, Life, Home up to 11 campaigns. As existing, Leads Interactive is generating the leads only through call centers and from 2013 it focused on generating the leads through Digital Marketing (SEM, Social Media etc.,). Leads Interactive has an offshore office in India at Hyderabad and they are in operation from January 2014 and located at Madhapur with excellent infrastructure and providing similar facilities as top MNC’s. With the features of Food at office, Tea, and snacks.
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