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Voice and Accent Trainer / Process Trainer

Keywords / Skills : Voice and Accent, Trainers Voice Coach, Process Trainer, Bpo Operations, BPO, International Call Center, Voice Process, Call Center, floor coach, Floor Supervisor

3 - 8 years
Posted: 2019-06-14

Nationality
India
Industry
ITES/BPO
Function
Customer Service/Call Centre/BPO
Role
Voice & Accent Trainer
Process Trainer
Soft Skills Trainer
Education
Other
Stream:
• Other
• Other
• Other
• Other
Salary
2.40 - 4.20 lacs
Posted On
14th Jun 2019
Job Description
Skill required:

1.Must be able to train and coach on Neutral accent

2.Must have ability to train US and UK Outbound B2C and B2B processs

3.Must be a quick learner.

4.Team Player

5.Must be able to prepare,plan and execute training strategies.

6.Must be able to train any pilot process given.

Job Responsibilities

1.Must train new batches

2.Floor Coach them after they hit the floor

3.Create Modules for training and execute whenever required.

4.Must monitor call quality and performance of every candidate and assist them improve their skills.

5.Call Calibration and live barging.

About Company

We are one of pioneers in BPO industry, having our head office in Kolkata and branch in Chennai
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