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Voice and Accent Trainer

Keywords / Skills : Should have worked as a communication trainer for US process for at least 2 + years, Should be aware of the US culture Customer Service, Attitude Conflict Resolution Skills, Technical knowledge, Presentation, Feedback & Coaching skills.

1 - 3 years
Posted: 2019-03-08

Nationality
India
Industry
ITES/BPO
Function
Customer Service/Call Centre/BPO
Role
Voice & Accent Trainer
Education
Any graduate
Posted On
8th Mar 2019
Job Description
Monitor calls on Communication, Soft Skills, Process & Compliance Parameters.
Provide Coaching & Feedback to enhance AM OPS /QC performance on client calls
Analyze Audit data, Compliance, Communication & Process related data. Prepare & Implement action plans
Analyze the Coaching / Training needs of the AM Ops and QC & support them in delivery.
Conduct sessions on Grammar, Voice Modulation, Mock calls and other call protocols


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