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Voice & Accent Training

Keywords / Skills : V&A, Voice and Accent, Voice Coach, Soft Skills Trainer, Soft Skills, Communication Coach, communication trainer

3 - 12 years
Posted: 2019-06-03

Customer Service/Call Centre/BPO
Voice & Accent Trainer
Soft Skills Trainer
3.10 - 7.80 lacs
Posted On
3rd Jun 2019
Job Description
Grand Opening For Voice & Accent Trainer in India’s largest IT & BPS Firm

Role Name:  Voice& Accent Trainer

Reporting to : Manager

Preferred Experience Range :  2 to 9  years’ experience in Communication Training

Location : Chennai

Skill Set:

•Overall experience of 2-9 years in V&A training and Coaching

Should be willing to travel

•Graduates from any discipline

•Ability to motivate and generate results from the team

•Should be open to working in night shifts & on weekends

•Strong Performance management abilities and a Team Player

• Should have a Bachelor’s degree in any stream with strong Communication and Interpersonal skills.

Should be well-versed with Language methodologies such as Sounds (Vowel, consonant, syllable stress et cetera) Grammar (Tenses, SVA, Indianisms et cetera) and Culture & Soft skills (Email etiquette, empathy, customer delight et cetera)

•Monitoring, coaching, development of team members

Job Description / Responsibilities:

• Plans, conducts, coordinates and implements a comprehensive training program for staff.

• Monitor calls & emails and share feedback on CTQ parameters for associates.

• Conduct V&A assessments at the hiring stage for multiple projects,

• Monitoring the DSD agents calls and sharing feedback.

Contact Person:

Sruthi – 98416 33718 / Roger -98840 20062

About Company

Smart Move Career Consultant
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