Primary Skill. Vmware ESX VSphere Build and Administration
Secondary Skill. VBLOCK Build and Administration CISCO UCS
Planning and execution of level 3 tasks
vSwitch and dvSwtich Management
Upgrades patching for ESXi vCenter
Power CLI Scripting
Automation using Orchestrator
Disaster recovery using SRM
VMA VDR VDP management
Experience in Implementation IT Infrastructure Services.
Well versed in ITIL framework, worked on Incident, Change Process.
Automation using Scripts like Powershell or VBS.
Creating Baseline documents for Servers.
Experience in handling Major Incidents
Well versed in Server Capacity, Performance and Availability strategies.
Experience in Multi Domain and Location Environments.
Pro active Management.
Basic troubleshooting knowledge on Windows
Good Experience on Server Hardware.
Work on Incident, Changes and Problems.
Create and document all actions, practices, procedures and processes.
Provide timely follow up to user questions according to established SLAs
A strong technical aptitude, strong problem solving skills.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases