Coordinate with Engineers - Deliver action plans to field engineers on part replacement activities - Carries out action plans to remotely restore network services at customer location - Applies analytical skills and technical knowledge to solve product and network problems of moderate complexity - Provides technology/product training and intellectual property material as required - Able to work on all Cisco product families - Receives minimal supervision, no instruction on routine work, and general instruction on new assignments - Typically reports to Mgr, Technical Services - Interfaces with all levels of CSE's, end-users & internal engineering departments - Provides guidance & leadership to less experienced engineers - Provides support on a world-wide basisSkill Set:
- Routing/Switching - General knowledge of troubleshooting Routing/Switching across Cisco platforms - Minimum 2 years of Networking experience - Minimum 2 years working knowledge of Networking industry, products and protocols
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Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases