Job Responsibilities: 1. Candidate will be responsible for Study Visa Counselling, Immigration Counseling, and branding of Overseas Educational Institutions. 2. Candidates should have at least 1year to 2 years of prior experience in Visa Counselling for Canada/NZ/Australia. 3. Should be able to assist students / clients through complete Application and Visa process. 4. Attend telephonic queries and convert telephonic queries into Walk-ins for Student Visa / Immigration cases. 5. Handling client interactions, customer enquiries pertaining to the queries related to Study Abroad / PR-TR Visa solutions. 6. Doing proper follow ups and Reporting with proper MIS / processing.
Key Skills: A) Excellent Communication & Interpersonal Skills: (English, Hindi and Punjabi). B) Effective convincing and selling skills. C) Should be presentable. D) Good Listening & Analytical Skills. E) Good Computer skills. F) Should have sound knowledge of Visa Processing for Study Overseas / PR-TR products of Canada & Australia.
Functional Area: Study Abroad Counseling / Sales for Permanent Residency / Immigration / PR - TR / Skilled Category
Qualification: Graduate / Post-graduate
Experience: 3 to 8 Years or More
Salary: Good Salary, as per candidate's experience and credentials
Location: Ludhiana, New Delhi (at Nehru Place) and Chandigarh
Sunrise International is the brand name of Sunrise Immigration Consultants Pvt. Ltd. It is one of most awarded and trusted Immigration and Study Abroad Consulting Companies in the World. Sunrise was incorporated in 1995 and it is an ISO 9001-2008 certified Company.
Sunrise was founded by Mr. Kuldip Singh, a lawyer with over 45 years of experience in handling matters pertaining to Immigration, Naturalization and Taxation Laws. It was his vision in 1995 to start a Immigration Company providing legal migration solutions. Over the years, Sunrise has become the industry leader and the most specialized legal consulting Company for Migration and Studying Abroad. Ethics coupled with competency give us an edge over competition and our prowess in the industry is unparalleled.
With over 20 years of experience as well as a dedicated and empowered team of professionals, Sunrise provides a plethora of services to its clients (B2C) as well as Institutional Partners (B2B).
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases