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Virtual relationship manager

Company Name Confidential

Keywords / Skills : phone banking officers – cross training in cards, liabilities, assets

1 - 3 years
Posted: 2018-09-22

Nationality
India
Industry
ITES/BPO
Telecom
Function
Customer Service/ Call Centre/ BPO
Role
Customer Service Executive (Voice)
Education
BCom
Salary
1.10 - 3.30 lacs
Posted On
22nd Sep 2018
Job Description
To exclusively handle Wealth/Privy Outbound calls- schedule equivalent experience profiles from other competitors

• Differentiated training to make them universal phone banking officers – cross training in cards, liabilities, assets

• This skill will also do sales with assigned customer based mapped to them

• Measure of outcomes – NPS, Service Level, Service Quality and Sales.

• Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.

• Ensure customer "delight" and consistent service experience, including timely resolution of customer queries/issues.

• Complete the logs specified by the process (End-of-day target)

• Adherence to Information Security norms & quality process norms.

• To be aware of and comply with any updates about the process

• Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance



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