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Virtual Relationship Manager - Bank Payroll - Thane & Goregaon

Keywords / Skills : VRM, "virtual relationship", relationship, Selling, BD, Sales, Account manager, "Business Development", Lead Generation, "Client Acquisition", "phone banking", PBO, Telebanking, Telesales, relationship

1 - 8 years
Posted: 2019-10-07

Job Description
Job Description:

To exclusively handle Wealth/Privy Outbound calls- schedule equivalent experience profiles from other competitors

Differentiated training to make them universal phone banking officers – cross training in cards, liabilities, assets

This skill will also do sales with assigned customer based mapped to them

Measure of outcomes – NPS, Service Level, Service Quality and Sales.

Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.

Ensure customer "delight" and consistent service experience, including timely resolution of customer queries/issues.

Complete the logs specified by the process (End-of-day target)

Adherence to Information Security norms & quality process norms.

To be aware of and comply with any updates about the process

Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance

Work location - Thane & Goregaon

Shift - Fix 9.30 AM to 6.30 PM with 2 weekly rotational offs.

For more details feel free to call Pradeep on 7744042754
OR share your resume on [HIDDEN TEXT]

About Company

One Of Largest Bank in India
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