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VIDEO SERVICE DESK AGENT, Sofia

Keywords / Skills : VIDEO SERVICE DESK AGENT, Sofia

2 - 5 years
Posted: 2019-08-05

Industry
Any
Function
IT
Role
Software Engineer/ Programmer
Posted On
5th Aug 2019
Job Ref code
207227
Job Description


Project Description

On behalf of our customer, the large development bank we are looking for experienced Desktop Integration Engineer.
The incumbent will work in the Team responsible for the evaluation, testing, and implementation of emerging technologies in the desktop and mobile computing areas.
Desktop Integration Engineer (Productivity Suite Engineering - Office 365) is responsible for engineering & maintaining Windows Client Productivity components for geographically widespread 29000+ Enterprise Users

Responsibilities

Essential Job Functions:
Respond to client calls and inquiries to the VNOC main number.
Support and help clients to reserve video conferences, TelePresence sessions and WebEx
Guide users on how to book, manage, and operate WebEx sessions
Provide client support on the phone, for walk-ins, on video, and on site
Schedule, manage, monitor, and control video conferences with Cisco TelePresence Management Suite (TMS)
Operate high level video conferences and TelePresence sessions remotely and on site
Help users to connect mobile devices to video conferences and WebEx
Assist users in Video session recording and streaming
Train users, peers, and new colleagues
Assist with ad-hoc tasks assigned by the VNOC supervisor (e.g. produce weekly reports)

Skills

Must
Educational Qualifications and Experience:
Education: Bachelors degree in Information Management, Computer Science, Engineering, or similar field
Role Specific Experience: Minimum 2 years of relevant experience
Hands-on experience in Cisco, Tandberg, or Polycom video technology and WebEx
Experience in user support and conference room maintenance
Knowledge of operating and scheduling VC sessions with Cisco TMS
Knowledge of videoconferencing and streaming protocols, such as H.323, SIP, and audio / video standards
Ability to provide timely assistance to video services user community
Good knowledge of the fundamental concepts of videoconferencing technology
Good knowledge and understanding of effective practices for dealing with clients in a variety of situations
Excellent oral and written communication skills
Excellent client support skills
Nice to have
Ability to work cooperatively and collaboratively in a team environment
Ability to analyze information and draw accurate conclusions
Ability to apply problem solving strategies to evaluate and solve problems effectively
Ability to cope and work effectively under stress
Ability to deal sensitively in multicultural environments, and build effective working relations with clients and colleagues, both within and outside the organization

Languages
  • English: Advanced/Fluent


About Company

Luxoft, a DXC Technology Company, (NYSE: DXC), is a digital strategy and software engineering firm providing bespoke technology solutions that drive business change for customers the world over. Luxoft uses technology to enable business transformation, enhance customer experiences, and boost operational efficiency through its strategy, consulting, and engineering services. Luxoft combines a unique blend of engineering excellence and deep industry expertise, specializing in automotive, financial services, travel and hospitality, healthcare, life sciences, media and telecommunications. For more information, please visit www.luxoft.com
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