As a Software Development Engineer in video codec\firmware development team will be responsible for design, development, optimization and productize various video codecs on mobile platforms like Android and Windows.
Solid C\assembly programing skills, multithreading and OS concepts\fundamentals. Good analytical and problem solving skills. Collaborate with cross-functional teams to design, implement and debug video\multimedia features for mobiles. Good understanding of signal processing, video compression\codecs (Encoder + Decoder) and other video pre/post processing algorithms. Hands on knowledge\experience on H.264\HEVC\VP9\MPEG family video codec(s) development, porting and optimization.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases