Building scalable, highly available, resilient, extendable, secured architecture to provide a significant boost to the business Leading talented and highly skilled Software Engineers. Hiring, guiding, mentoring and motivating your team to achieve business goals. Working with various cross-functional teams to understand their needs, offering them solutions and setting and managing their expectations Bringing in simplicity, efficiency and execution speed in business flows Ensuring software architecture sanity, operational excellence, timely & high quality delivery Setting up best practices for development and championing their adoption Creating clear career path for team members and positioning them Operating with scale and speed amidst flux, there is just a LOT happening.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases