We have a VERY URGENT requirement (with Onsite travel to UK for 2 weeks) with one of our reputed international Clients for its Offshore India (Hyderabad) location for PeopleSoft Solution Architect as Contract-To-Hire (Permanent).
Our Client has been awarded with "Entrepreneur of the Year â" 2016" by Silicon India Magazine as well as the GEM OF INDIA by AIAC in recognition of its outstanding accomplishments and individual excellence in field of âInformation Technologyâ for the year 2016.
If this sounds interesting, please reply/apply on high priority. This is for a Contract Position for 3-6 Months (which starts with initial onsite travel to UK for 2 weeks) with our client and is extendable.
Here is the JD:
- Resource (PeopleSoft Solution Architect) has to travel to UK for 2 weeks (valid passport) on immediate basis and later to be part of execution and support from Hyderabad location.
- Should involve in requirement gathering and designing the solution ( who can do the work both technically and functionally, but NOT into managing or coordinating things)
- Our new customer where we have to develop and provide design solution, so resource should also work as functional guy
- Need very good communication skills for Solution Architect
We have been in the IT Industry hiring with a background of numerous Technical Project Deliveries nationally/internationally (having a Proven Track Record esp. in USA & Canada) with major FORTUNE 500 Companies (such as IBM, Cognizant) and Infosys, TCS etc. for over 15 Years.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases