Mekhalyn Consulting is a premier IT Consulting provider offering entire gamut of staffing services and solutions. Headquartered in Bangalore- India and a spin off from its parent company, Topsys Solutions, Mekhalyn Consulting came into being to focus on its core servicing business and to respond better to the opportunities and client needs by offering best in class service. We provide a wide range of innovative Staffing solutions that help business leaders actualise untapped potential within the organisation. We at Mekhalyn are always on the hunt for attaining the highest customer satisfaction, with our value added services to our esteemed clientele across business verticals. Our customer-centric philosophy along with our dedicated team of highly skilled seasoned professionals enables us to provide distinctive services that are known for stringent quality and efficacy.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases