Design and develop high level research and analysis related to software design and development and solve complex problems Collaborate with cross functional global team with effective communication skills Ability to come up with innovative ideas to improve product capabilities Mentor and coach other team members improving overall technical and domain capabilities Coordinate in leading projects and driving them to successful completion Participate in design and code reviews with other engineers. Use best software engineering practices to evolve the system design. Participate in test plan reviews.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases