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Vacancy for Customer Care Executive - Location Goregaon

Keywords / Skills : Fresher , Trainee/ Management Trainee , Technical Support Executive ( voice) , Technical Support Representative (Non- voice) , Customer Service Executive (Voice) , Customer Service Executive (Non-voice) , Data Processing Executive , Telesales Executive , Telemarketing Executive , Manager - Data Processing , Team Leader , Medical Transcriptionist , Transactions Processing Executive , AR Caller/ AR Analyst , Account Services Executive , Operations Manager , Manager - Service Delivery , Technical Trainer , Quality Assurance - Manager , VP/ GM - Quality , Shift Supervisor , Training Manager , Manager - Migrations/ Transitions , Process/ Work Flow Analyst , Quality Assurance Executive , Voice & Accent Trainer , Process Trainer , Soft Skills Trainer , VP/ Head - Customer Service , VP - Operations/ COO , SBU Head /Profit Centre Head , CEO/ MD/ Country Manager , Director on Board , External Consultant

1 - 3 years
Posted: 2019-03-08

Job Description
We have a Vacancy for Customer Care Executive in a company located in Goregaon.

Work Profile
• Attend customer calls & register their complaints in CRM.
• Follow up with service centers for timely closure of complaints.
• Updation of closed complaints in the CRM.
• Co-ordinate with vendor for any changes in CRM as per requirement.
• Checked customer details on what's app for registration and sent them extended warranty certificate.
• Verify out warranty spare parts usage and inform to respective team to raise the bill against the service center.
• Verify closed complaints and approve in CRM for generate bill.
• Generate service centers monthly bill through CRM.
• Prepared monthly reports.
• Send periodic MIS report to concern persons of the organization
• Maintain database of customer feedback after sales and services. Service team, customer audit and field visit when required.

Key Skills

• 1-3 years of healthy experience required in the field of customer service.
• Strong communication skills both in verbal & written.
• Should be good in computers (excel, word & power point)
• Should be a graduate from any stream

Other Requirements

• Location -Mumbai â€" preferably western line (Dadar to Borivali).
• Salary range as per market (13-17K gross) depending on the interview & experience.
• Female candidate preferred.
• Preferably â€"Married candidates.

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