Villa World agreegators Pvt. Ltd. are to make inventive, quality-driven association which is moderate and makes a superior, secure career & way of life for the individuals wishing to settle abroad. We guarantee to be models of magnificence and procedures. To give quality driven services to customers intrigued to migrate, travel or visit anyplace in the world. Services that are quick and guarantee results; we prepare and continually update our team to give the best conceivable services to our customers clients. What makes us stand separated is not simply our committed group of employees; who Endeavour to furnish our customers with the best answer for every one of their concerns & for the basic reason that we regard each of our customers clients as special. We guarantee you fancied results inside of the base time span at the most sensible costs.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases