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Keywords / Skills : Utility Analyst, Citrix MQ, ITIL framework, Change Management, Application Development, deployment, installation, configuration, troubleshooting

3 - 6 years
Posted: 2019-08-16

Industry
ITES/BPO
Function
IT
Role
Software Engineer/ Programmer
Posted On
16th Aug 2019
Job Ref code
148122
Job Description
Job Description :

GENERAL DUTIES & RESPONSIBILITIES
• Citrix MQ required
• Basic knowledge of ITIL framework - Incident Management, Change Management and problem management
• Provide production and non-production environment support for Business functions Applications. Responsibility to ensure stability, continuity and availability of the application, in addition to providing rapid response to incidents and escalated user queries
• Provides monitoring of the environment, managing and tracking incidents and escalations
• Resolve and track production incidents and prevent reoccurrences.
• Coordinate and perform deployment, installation, configuration, troubleshooting, maintenance and support for production and non-production environments
• Takes responsibility for end-to-end solution of incidents, and problems. Provides quick response to limit downtime and resolve the issues within committed SLA.
• Communication and Reporting: Provide regular updates to key stakeholders and all levels. Participate in publishing Weekly, Monthly, Quarterly and Yearly Reports
• Provide 24/7 support and coverage to ensure there is no impact to business and users
• Partner closely with Application Development, Testing team and upstream consumers and other L2/L3 teams.
• Participate in on-call rotation for application support of production related issues
• Execute changes as per change management process
• Troubleshoot and resolve user/helpdesk queries as per defined SLA
• Identify proactive remedial strategies to prevent future system problems and to improve the quality of delivered systems
• Create and improve system documentation (Run books, FAQs).

EDUCATION REQUIREMENTS

GENERAL KNOWLEDGE, SKILLS & ABILITIES

FIS JOB LEVEL DESCRIPTION
Career professional role. Usually with only a few years experience, works on moderately complex assignments, exercising judgment within defined procedures. Receives little instruction on day to day work and detailed instructions on new assignments.

About Company

With a 50-year history rooted in the financial services industry, FIS™ is the world's largest global provider dedicated to financial technology solutions. We champion clients from banking to capital markets, retail to corporate and everything touched by financial services. Headquartered in Jacksonville, Florida, our 53,000 worldwide employees help serve more than 20,000 clients in over 130 countries. Our technology powers billions of transactions annually that move over $9 trillion around the globe. FIS is a Fortune 500 company and is a member of Standard & Poor’s 500® Index. FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the FIS Online Privacy Notice.<p></p> FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here and here<p></p> For positions located in the US, the conditions below apply. If you are made a conditional offer of employment, you will be required to undergo a drug test and background check (including criminal record check) ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis. <p></p> As part of the selection process this role may require an assessment to determine suitability
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