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User Support Associate

Keywords / Skills : PMO, PMO Executive, Governance, Onboarding

3 - 6 years
Posted: 2019-09-18

Industry
IT/Computers - Software
Function
IT
Role
Information Systems (MIS) - Manager
Posted On
18th Sep 2019
Job Description
Position Description:

Position duties Include: .Execution of the monthly global actuals reporting and headcount forecasting process .Approve GHM access requests and identify org changes requiring system changes .Send monthly process and release communications .Maintain training materials and end user documentation .Manage GHM mailbox; respond to customer inquiries and feedback .Onboard new Managers/Delegates and ensure process adherence Process maturity: .Identify opportunities to continuously improve the process .Gather and document business requirements .Help maintain the GHM backlog for process and tool enhancements, working closely with the GHM L3 governance team .Participate in release/iteration planning .Support L3 governance meetings .Maintain process documentation .Track and maintain process metrics to measure process effectiveness

Skills Required:

Data Analysis MS-Office- expert in excel and access Microsoft Sharepoint

About Company

V 2 Soft Pvt Ltd.
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