MasoTech Recruitment (RPO) is one of the Recruitment Process Outsourced based in India. MasoTech Recruitment was registered in 2015 and since then we are continuously providing support to our Clients. We are a leading RPO firm that focuses on providing Full life cycle recruitment support to Our International Clients .We undertake recruitment of all verticals in almost all sectors like IT, Engineering, Banking , Retail, Pharmaceuticals, Sales and Marketing etc. Being a client centric company, we hope to achieve heights of success by offering personalized staffing services. We have developed our proficiency in the field of Recruitment Support, Sourcing Support, Full Offshore office setup etc Our complete approach to active customer service has helped us carve a niche for ourselves in the industry
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases