-Escalate the issues of the customer via Online chat / Web.
-Resolve the unsolved issues of the UK & US Based customers.
-Mainly work with Chat support Only.
-Maintain the relationship between Host & Guest.
- Minimum 12th Pass Required / Graduate.
- Fresher & Experience can also Apply.
- Voice Process (Non-Technical). - 5 Days Working Pattern. - Rotational week off . - Should be Fluent in English Language.
- About arise -
Arise Solution is a professionally managed consultancy firm, servicing Global IT & non-IT giants for their sourcing and infrastructure demands.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases