•Responsible for handling complete recruitment life cycle for Direct Clients in the US. •Develop action plans/recruiting strategies to identify qualified candidates through various job portals and networking websites. •Responsible for handling different types of Non-IT requirements for different Non-IT sectors such as Engineering/Aerospace & defense/Healthcare etc. •Responsible for achieving a good conversion ratio of submittals into interview and placement.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases