Overview: TechnoGen is 13 years experienced ISO and CMMI Level Certified Information Technology Product Development, Solutions and Staffing services company with offices in India and USA with the Team of 350+ employees across the globe. We are Women owned minority, Small Business and GSA advantage certified company in USA with 24/7 operational excellence center in India. We are very strongly focused on working with clients and executing turnkey projects into Product Engineering, IT Optimization, IT Modernization and Transformation,DW/BI,BA, Big Data & Analytics, ERP, CRM , Cloud,IoT,Mobility and Information Security areas. Our clients are dozens of F500/F1000, Medium and startup companies across India and USA.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases