5+ years of relevant experience working as a IT Recruiter as well as Bench sales.
Experience working with US citizens, GC and H1B candidates.
Must have strong US vendor relations Prime Vendor or Direct Client Only (NO Layers).
Experience with full-cycle of Recruiting Contract C2C Sales: vetting requirements from Job Portals, Cold Calling, Identifying the best consultants, Extensive Resume Review before submission, confirming the best rates for consultants, following up for interview schedules, closing the placements.
Extensive worked on different job sites such as Dice.com, Monster.com,and Careerbuilder etc.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases