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Urgently Required Customer Care Executive in Delhi

Keywords / Skills : Customer Service, Product Knowledge, Quality Focus, Market Knowledge, Documentation Skills, Listening Skills, Phone Skills, Resolving Conflict.

1 - 3 years
Posted: 2019-07-02

Other Roles
1.20 - 2.00 lacs
Posted On
2nd Jul 2019
Job Description
Maintaining a positive, empathetic and professional attitude toward customers at all times.

Responding promptly to customer inquiries.

Communicating with customers through various channels.

Acknowledging and resolving customer complaints.

Knowing our products inside and out so that you can answer questions.

Processing orders, forms, applications, and requests.

Keeping records of customer interactions, transactions, comments and complaints.

Communicating and coordinating with colleagues as necessary.

Providing feedback on the efficiency of the customer service process.

Managing a team of junior customer service representatives.

Ensure customer satisfaction and provide professional customer support.

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