Acutelearn offers advanced IT training's to individuals and organizations all over the world. It provides the services like classroom,online,corporate training and Remote Lab Access. We have Urgently required counsellors, telecallers required at Acutelearn Technologies@ Hyderabad.please call us +91-9515119391 Interested candidates for this opportunity can share you updated cv to [HIDDEN TEXT]. For more details related to this please contact to the below.
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Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases