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Urgent Walkins for Technical Support Executive (International Voice Process) - US Client

Keywords / Skills : Technical Support Executive voice, International Voice Support, Technical Support, Tech Support, TSR, Technical Support Executive, IT Helpdesk, TSE, Helpdesk, Service Desk Analyst, TSA, Voice Process Night Shift, Technical Support Associate, IT Helpdesk Executive

0 - 4 years
Posted: 2018-11-13

Industry
ITES/BPO
Function
Customer Service/ Call Centre/ BPO
Telecom/ ISP
Role
Technical Support Executive ( voice)
Fresher
Education
Any graduate
Salary
2.00 - 4.00 lacs
Posted On
13th Nov 2018
Job Description
We have urgent requirement for Technical Support Executive (International Voice Process) - Rotational Shift - Two way cab - 5 days work - Incentives - Bonus - Hi.tech city.

Job Title – Technical Support Executive

Experience – 0– 4 years

Salary – 2 lacs p.a –  4 lacs p.a + incentives

Shift – Rotational shift

Type - International Voice Process

Communication – Excellent in English

Qualification – Graduate/pg

Transportation - Two way Cab (home pick & drop)

Job Location – Hitech City

Roles & Responsibilities:


• Effectively address customer queries by understanding challenges faced by the customer

• Ensure you meet set process for addressing customer queries

• Understand customer expectation clearly through effective probing

• Document reasons for customer dissatisfaction for all the queries and the challenges faced

• Understand and upgrade product and process knowledge to meet required standards of customer resolution on an ongoing basis

• Set high levels of performance standards for the given process/account

• Ensure you understand expected performance standards and metrics to be achieved for a given process/account

• Look for areas of improvement in the process and provide insights to your Supervisors to enhance customer delight

• Follow the learning management process to remain current and updated on required skills and knowledge required for the position

• Learn, help and support fellow members in the team in meeting desired performance standards for a given process/account. 

Benefits:


• Paid Training

• Competitive Pay

• Health Insurance

• Paid Time Off

• Relaxed Dress Code

• Monthly Incentives

• Company-Wide Rewards Program

• Lucrative Employee Referral Program 

Functional Skill Required:

• Good with communication skills

• Strong knowledge on computer hardware, network operating systems and Internet services preferred.

• Ability to analyze and solve technical issues for Laptop/Desktops/Applications issues

• Ability to apply logical thinking to provide solutions to Customer issues. 
 

Send your C.V on

[HIDDEN TEXT] and

can reach me on

HR HINA

9121028533


Thanks & Regards,

Hina siddiqui.

HR Coordinator

# 9121028533

Impec consulting solutions

301 c, down town mall

besides lotus hospital

Lakdikapul.




About Company

IMPEC Consulting Solutions is an end-to-end recruitment services and placement consulting provider, started with a primary objective of providing recruitment assistance and reliable placement solutions for clients
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