1) Responsible for handling IT requirements from US based clients . 2) Responsible for full-cycle recruiting: interview, offer, negotiation and closed candidates for assigned requisitions. 3) Sourcing from Job Portals (Monster, Dice, Career builder, Job diva), Making job postings on the Job Portal. 4) Responsible to work on Contract, Permanent & C2H (Contract to Hire) position. 5) Responsible for achieving a good conversion ratio of submittals into interview and placement. 6) Responsible for Strategy Development process which includes understanding client requirements & mapping the relevant targets. 7) Validation of Resumes for experience and verification of work status
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases