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Urgent Requirement # Team Leader # MNC ## Bangalore

Keywords / Skills : team Leader, Technical Support, hardware, analytics

Posted: 2019-01-10

Industry
Recruitment/Staffing/RPO
Function
IT
Role
Team Leader/ Technical Leader
Posted On
10th Jan 2019
Job Ref code
111218000647
Job Description
Dear Candidate,

Greetings from 2coms consulting!!!

Leading MNC in BANGALORE hiring for Team Leader.

JOB LOCATION: BANGALORE

INTERVIEW LOCATION : BANGALORE

Please donot apply if you have already attended this interview within 6 months.

If you are interested for this position kindly provide the below mentioned details along with your updated CV in [HIDDEN TEXT]

Name:

Date ofBirth:

Email:

ContactNo:

PAN CARD:

ALL THE ABOVE MENTIONED DETAILS ARE MANDATORY.

JD:

4 plus years of overall experience and 1 year as a supervisor in a Tech Support (Hardware Process).Candidate should also come with analytics and process enhancement experience

Manage Ops delivery in a tech process and also drive client engagements and process improvements

Candidate should across has a people manager and should have hands on experience on drive customer satisfaction

Shift Rotational (night)

Transport Will be provided

Lead, coach and motivate a team of frontline agents to achieve set objectives and maximize team performance, whilst operating within regulatory and company frameworks, ensuring that customers satisfaction levels are met.

Drive performance metrics and performance on floor to achieve world class customer satisfaction levels.

Promote excellence by providing extraordinary customer service to both internal and external customers.

Bachelors degree with 4 plus years of relevant experience in a call center environment with 1 year experience in the supervisory role
Strong mentorship skills and experience leading through direct and indirect reporting relationships
Knowledge of lean/Six Sigma will be good
Passionate about delivering exceptional customer experience, committed and detail-oriented
Ability to break down ambiguous problems into concrete, manageable components and think through optimal solutions
Task oriented, ability to thrive in fast paced environments, multitask with ease to handle needs of various agents at a time, handle pressure and deliver
Effective at creating, gathering and analyzing reports and data
Demonstrated ability to analyze and improve work processes;
Strong communicator to establish a course of action for self and others to accomplish specific goals

Regards
Sriya Ganguly

Mobile:8910132148
Email: [HIDDEN TEXT] Desired Candidate Profile
Please refer to the Job description above

About Company

2Coms Consulting Pvt Ltd. 2COMS is a Human Supply Chain company. With over 2500+ employees and a Pan India Presence, we offer a suite of services covering Talent Management, Talent Acquisition and Talent Creation Solutions, connecting more than 4000 professionals with over 70 clients every day.
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