Coordinates, monitors and improves fields service activities for an organization. Provides support and guidance to service personnel who perform on-site routine services including installation, maintenance, and repair. Ensures field services are effective and customers requirements are met. May require an associates degree. Typically reports to a manager or head of a unit/department. Works independently within established procedures associated with the specific job function.
We at DPI are providing leading Information Technology Services and Sales along with consultation related to IT services and the development of infrastructure that is related to ATM machine infrastructure ATM AC work, False Ceiling works, Wall works office infrastructure and conference hall infrastructure.
Our services expand through different quarters of South India which spans through five different state headquarters located at Hyderabad and Telangana. Apart from that, we also have those professionals and top management people working in our company that has an experience of almost two decades in the field of IT sales and services. Thanks to the high quality services we provide. DPI has supplied manpower consultancy to many of its clients in South India. We supplied manpower in Information Technology and Non – Information Technology Industry such as Pharmaceuticals Industry, Hotels, Telecom and Banking Industries.
We believe in the development of long-term partnership and association with our partners and stakeholders and are involved in taking all the necessary steps to ensure that we provide high-quality service to our clients. As an organization, we are in the market to provide our clients with high quality and innovative services to enable the individuals of the society to enjoy an innovative experience. For this purpose, we have a team of talented and skillful individuals who have an industry experience of over two decades and they are capable of designing products and services as per the needs and wants of the clients in the market.
As an organization, we believe in teamwork and co-operating and maintaining effective communication with each other. By working as a team we believe that we can overcome the challenges that are posed by modern business environment along with maintaining an effective relationship with our stakeholders.
Our Vision Our company started with a small view but to provide our clients with High-Quality services and dedication in work. We believe in excelling our business in all parts of India with high-end ratings in customer satisfaction.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases