We are urgently hiring for HR Executive (Recruitment Specialist).
1. Handling end to end recruitment from sourcing to offer closure for BPO division. 2. Sourcing candidates, aligning interviews, posting jobs on portals etc. 3.Actively sourcing profiles from all job boards and references and scheduling F2F interview . 4. Sourcing from social networking sites as well. 4. Closing positions within TAT. 5. Vendor Management.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases